1. How do we collect information from you? 

We collect information from you when you use our website, for example, when you contact us about products and services, make a booking or subscribe to our email list for marketing and promotional information. We also collect this data when bookings are made by telephone or email. 

2. What type of information is collected from you?

The personal information we collect may include your name, address, email, contact number, IP address and information on what pages you accessed and when.  If you make a payment online we do not hold your card information.  This is collected by our third party payment processors (PayPal, Xero and Stripe) who specialise in the secure capture and processing of online transactions. 

3. How is your information used?

The data collected is used for the legitimate use it was given for, e.g. for the service or product you choose to receive from us or information on our services you have asked to receive.  Your personal information will not be shared with any third parties. We may use your information to:

• Process orders you have submitted.​​

• Carry out our obligations arising from any contracts entered into by you and us.

• Send you marketing and promotional information on Mucky Bucket Farm products and services.

• Forward your details to Government Agencies such as DEFRA if required by law.

• Keep records on animal movements in accordance with DEFRA policy.

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4. How long do we keep your information for?

Where animals have travelled to your address we will keep your data for a minimum of 2 years to accurately record animal movements.  If you have consented to marketing and promotional material we will keep you information until you opt out of such communications.

5. Your rights in relation to your personal data

Under the GDPR, you have the right to access and control your personal data. You have the following rights with respect to your data:

• Access your personal information. 

• Correction and deletion.

• Withdrawal of consent (if processing data on condition of consent).

• Data portability.

• Restriction of processing and objection.

• Lodging a complaint with the Information Commissioner’s Office.

6. Access and Opt out rights

With respect to the information Mucky Bucket Farm possesses about you, you have the rights of access, rectification, erasure and restriction.  You also have the right to object to processing.  You may exercise any of these rights by contacting Victoria at Victoria@muckybucketfarm.co.uk.

7. Information Security

Mucky Bucket Farm maintains suitable safeguards, including reasonable physical, administrative and technical safeguards to protect its database from unauthorised access, disclosure alteration or destruction.

8. Changes to this privacy policy 

Mucky Bucket Farm reserves the right to make changes to this privacy statement and will publish a revised privacy policy that reflects such changes as required by law.

COOKIES

Mucky Bucket Farm ("us", "we", or "our") uses cookies on muckybucketfarm.co.uk (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

 Cookies can be "persistent" or "session" cookies.

•  Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer.

• Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. For example, we use persistent cookies for Google Analytics.

How Mucky Bucket Farm uses cookies

When you use and access the Service, we may place a number of cookies in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service and we may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies?

If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that some functions of the website might become inoperable. If you use the Internet Explorer browser, find out more info HERE. If you use Firefox, see the information HERE. If you are using Safari, see HERE. 

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

The following table indicates which cookies we are using and what they do: